FIRST HELLO

''The work is actually very varied, no day is the same.''

Text: Martine van der Deijl

Photography: NoPoint studio's

Styling: Arie Verwers

Nick (20) Front Office employee at Van der Valk Hotel Nuland- 'S-Hertogenbosch

‘I used to want to become an interior builder like my father. Until they came to install the new kitchen at our house; I turned out to have no interest in it at all. It was clear that it wasn't my thing. I started looking for what would suit me, and ended up in the hospitality management course. That has been a very good choice. I really enjoy being in contact with guests and having a chat with them. I think it's important to make sure they feel at ease. Through my internship, I ended up here and now work three to four days a week. In addition, I have school and I want to complete my education this year.

As a receptionist, I am the first point of contact for guests entering the hotel. It's really cool if I can make a good impression right away. Some people think I just stand behind the reception and check guests in and out. But the work is actually very varied, no day is the same. For example, I advise guests on where they can go and help my colleagues from different departments if needed. I'm really busy all day long. That's exactly why working at the reception suits me so well.

There are always lots of laughs between all the colleagues – we often have a lot of fun – but we can also be serious. That balance is just very good. We convey to the guests that we, as a team, also have a lot of fun. I think it's really that Brabant coziness within the team that makes the atmosphere here extra good.’

''It's the little moments throughout the day that make my work special; just asking how someone is doing, or recognizing a regular guest.''

‘Five years ago, I moved from America to Germany for love. I love it here, although I do miss my family of course. But luckily, I have a very nice in-law family. They give me so much love, that it makes it easier to be far away from home. When I came here, I didn't speak a word of German. That was very difficult at first, especially for finding a job.

Through a friend of my husband Andre, I heard they were looking for a receptionist at the hotel here. After I had an interview, I could – despite only speaking English – start quite quickly. I remember how nervous I was the first time I had to answer the phone in German. Even something as simple as saying “hello” was scary. But since then, I've learned a lot and have now grown to front office manager. I am very proud of that, and also proud that I can now make myself understood well in German, which makes me happy. I didn't take classes but learned the language here at the hotel by talking to guests and colleagues.

It's the little moments throughout the day that make my work special; just asking how someone is doing, or recognizing a regular guest. I love that personal connection and really consider myself a people person. In addition, I enjoy the atmosphere in the hotel. As soon as I walk into the lobby, I think: this is my living room. I regularly tell my colleagues: “You feel like family.” That's not because we see each other almost every day, but just because it feels so familiar. I am perfectly at home in Germany and at the hotel.’

Ryan Anthony (34) Front Office manager at Van der Valk Hotel Moers

''At the front office, guests see you first and you are essentially the hotel's business card.''

Lukas (20) Front Office employee at Van der Valk Hotel Leusden-Amersfoort

‘At the moment, I am in secondary hotel school. After participating in a few practical days as a front office employee, I realized that I really enjoyed it. I wanted to know more about it, so I started looking around in my area. I saw that there was a vacancy at Hotel Leusden as a front office employee. I thought: well, then I'll go over there to introduce myself. That went well, and not much later I could start working. I really enjoyed the work, and it was easy to combine with school. When I was looking for an internship, fortunately, I could also go here. In my case, it went a bit differently; I worked here first and then I did an internship here.

The social contact, helping guests, meeting new people every day, and having a chat with them really appeals to me. At the front office, guests see you first and you are essentially the hotel's business card. That suits me well because I'm really a social guy. Generally, I work from 3:00 PM to 11:00 PM. I find that shift the best, because before that I can nicely do my own things, like working on school or exercising.

After secondary hotel school, I'm not sure yet what I want, I'm still undecided between the higher hotel school in Maastricht or the police academy. I would find both cool. They seem like two very different courses, but there are certainly similarities: social contact, helping people, and no day being the same. After the summer I will take a gap year and go to Spain for a few months to travel around, enjoy the weather, and think carefully about what I want to do eventually.’